New Ofwat vulnerability guidance has set out minimum standards for water companies to ensure that customers who need extra help are given the service they need. Read on to see how companies can put these into practice to support vulnerable customers. Consumer bills will continue to rise in 2024. As well as the Ofwat vulnerability […]
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Originally published in 2022. Historically Chichester District Council focused on crisis management, but with the cost-of-living crisis affecting residents and increasing costs for the council, it became clear crisis prevention would better support residents and be a more effective use of council budget. How TellJO embedded digital into the Council’s prevention and cost saving strategy […]
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By Dr. Thomas Richardson, Clinical Psychologist and TellJO Senior Advisor. Originally published June 2022. The cost-of-living crisis is really biting in the UK and a mental health crisis is growing. How TellJO can help break the link. Inflation is currently at 10.4% with inflation for food items the highest for 45 years, with vegetables increasing […]
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Help your organisation to support vulnerable customers with these five building blocks to create a successful disclosure environment. By Dominic Maxwell, TellJO founder. If my bank calls me up and says “Mr. Maxwell, tell me about your mental health and how it’s affecting your ability to pay your loan” that’s not a conversation I am […]
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